Refund Policy
Effective Date: 15/11/25
Return Period
You may return products within [number of] days of delivery for a full refund.
Contact
Contact for Shipping Questions
Email: info@kami.hair
Phone: 054-5667555
Eligibility for Returns
To be eligible for a return, items must:
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Be unused and in original condition
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Include all original packaging and accessories
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Include proof of purchase (receipt or order number)
Non-Returnable Items
The following items cannot be returned:
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Products damaged by misuse
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Products with missing parts or accessories
Return Process
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Contact our customer service team at [contact details]
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Receive return authorization and instructions
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Package the item securely with all original materials
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Ship the item to the provided return address
Return Shipping
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Customers are responsible for return shipping costs
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We recommend using a trackable shipping service
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Kami is not responsible for lost return packages
Refund Processing
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Refunds will be processed within [number of] business days
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Refunds will be credited to the original payment method
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Original shipping costs are non-refundable (unless the return is due to our error)
Exchanges
We currently do not offer direct exchanges. Please return the original item and place a new order.
Damaged or Defective Items
If you receive a damaged or defective item:
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Contact us within [number of] days of delivery
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Provide photos of the damage or defect
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We will provide a prepaid return label
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Replacement or full refund will be provided