Refund Policy

You may return products within 14 days of delivery for a full refund.

Contact for Shipping Questions
Email: info@kami.hair

Phone: 054-5667555

​To be eligible for a return, items must:

○ Be unused and in original condition

○ Include all original packaging and accessories

○ Include proof of purchase (receipt or order number)

The following items cannot be returned:

○ Products damaged by misuse

○ Products with missing parts or accessories

 1-Contact our customer service team at [contact details]

2-Receive return authorization and instructions

3-Package the item securely with all original materials

4-Ship the item to the provided return address

○ Customers are responsible for return shipping costs

○ We recommend using a trackable shipping service

○ Kami is not responsible for lost return packages

○ Refunds will be processed within [number of] business days

○ Refunds will be credited to the original payment method

○ Original shipping costs are non-refundable (unless the return is due to our error)

We currently do not offer direct exchanges. Please return the original item and place a new order.

If you receive a damaged or defective item:

○ Contact us within [number of] days of delivery

○ Provide photos of the damage or defect

○ We will provide a prepaid return label

○ Replacement or full refund will be provided